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FAQs


WHERE CAN I CONTRACT LUZIGÁS?

Nowadays the most effective way to communicate is through the internet! You can hire us through the site! Click here and close your contract in 5 steps. But don't worry, we will help you during the hiring process so that "small characters" are clear. Its easy! Click here.


WHAT IS CPE?

Its the delivery point code that identifies your electric installation. Its always the same, even if you change provider. This code can be found on your providers bill or by contacting the Distribution Network Operator through the number 808 100 100. If its a new installation contact directly the given contact.


WHO READS MY METER?

The current provider, your providing company. If you change to Luzigás, will still be in the same distributor, which will continue to read the meter like its currently doing.
If you rather, can also send us your readings whenever you wish to, so you can manage your consumptions more effectively.


CAN I HAVE MORE THAN ONE PROVIDING CONTRACT?

Absolutely! You can have in your house, on your business or any other property that with to. Plus, can also manage everything through our Client Area on our website. If you need to hire a new access point, should follow the steps given here.


WHAT IS A PROVIDER?

A electricity provider company buys energy to a producing company and then sells it to the end user. The provider is also responsible for changes to the contract such as, ownership, hired power, etc.


WHICH IS THE BEST TARIFF FOR ME?

Good question! The client can choose between 4 electricity schedules: Simple, Bi-Hourly, Tri-Hourly and Four-hourly schedules. The difference between these schedules is based on the time of the day of when they are used. They can change based on chosen power and cycle.
From 1,15 kVA up to 20,7, your tariff can be simples. The BI-Hourly option is available between 3,45kVA and 20,7kVA. From 20,7kVA to 41,40kVA can be Tri-Hourly. For further necessities you can opt for a Four-Hourly schedule. To access more information about prices and tariffs click here.


WILL YOU CHANGE MY METER?

No, its cool! If you keep the same tariff (Simple/Bi-hourly/Tri-hourly/Four-hourly) nothing will be changed on the delivery point, the only change is regarding your provider. If you wish to change your schedule and the meter doesn't allow it, we will handle it and will be taken care by the distribution network agent.


WHAT IS CUI?

Its the universal installation code that identifies your gas installation. Its always the same no matter the provider. This code can be found with your current gas provider.


WHY CHANGE TO LUZiGÁS?

Because we are an independent provider an can offer:

- High quality service with any support issue.
- Fair price on your invoice.
- Full disclosure.
- Clear invoices, with no unwanted servicesF.
- Easy management of your consumptions.

If you have any doubts, can always ask us.


WHAT DO I NEED TO CHANGE?

Just fill out the online admission form and we will take care of the rest!




Do I need to change my electric installation to be a LUZiGÁS client?

Of course not! You don't need to change nothing. Not even the meter or the current installation. The whole process is quick and hassle free. You wont be left in the dark at any given point.


Will i get any blackouts during the change?

No- You wont be left in the dark, its against the law, no matter the provider. If you are already a LUZiGÁS client, you can make the admission here. If so, welcome!


Can i revert back to me previous provider?

Sure! At any given point you will be able to change provider without hassle, we will even help you out.
Don't worry, you will never be left in the dark during the process.


How can i contact LUZiGÁS?

If the FAQ’s weren't helpful, you can always reach us at 808 203 825, and we will surely clean any doubts.



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